Since our services are digital and custom-developed, we prioritize ensuring your satisfaction with our eCommerce solutions, consultancy, and software services. However, given the nature of our work, we have a specific return policy in place:
- Eligibility: Refunds are generally not applicable once a service has been delivered (e.g., completed consultancy sessions, developed software solutions, or customized eCommerce sites).
- Refund for Subscription Services: For subscription-based services such as product listing management or ongoing website support, you may cancel your subscription at any time. Unused service periods for the upcoming months will be refunded.
- Requesting a Refund: If you believe the service was not delivered as agreed, please contact us within 7 days of delivery to discuss a possible resolution. Our team will review the case and, if necessary, offer a partial or full refund based on the specific circumstances.
- Non-Refundable Items: Services that involve personalized development (e.g., custom websites or software) or consultancy sessions that have already been completed are non-refundable.